1. CLIENT CONFIDENTIALITY POLICY

All client information, project data, business strategies, and communication will be kept strictly confidential. NDAs are available and enforced by default for sensitive engagements.

2. SERVICE DELIVERY GUARANTEE

We are committed to delivering all projects and services as outlined in our proposal, contract, or quotation. Delays, if any, will be communicated transparently along with revised timelines.

3. INTELLECTUAL PROPERTY POLICY

Upon full payment, all deliverables (designs, code, documentation) are transferred to the client unless otherwise specified in a prior agreement. Until payment is received, all assets remain the property of Etech.

4. CUSTOMER SUPPORT POLICY

We provide responsive customer support via WhatsApp, email, and direct calls. Our support hours are Monday to Saturday, 8:00 AM – 6:00 PM EAT. Emergency tech issues can be reported 24/7 via priority email support.

5. PAYMENT TERMS POLICY

• All payments are due based on agreed milestones.
• Late payments beyond 10 working days attract a 5% late fee.
• For larger projects, a 50% deposit is required upfront.

6. SERVICE CANCELLATION POLICY

Clients may cancel a service contract with a 14-day written notice. Refunds (if applicable) will be processed based on the percentage of work already delivered.

7. CLIENT FEEDBACK POLICY

We encourage open, honest feedback through project review meetings, forms, or scheduled calls. Constructive feedback helps us improve and serve you better.

8. CHANGE REQUEST POLICY

All additional features or service changes outside the original scope require a formal Change Request and may be subject to revised timelines and fees.

9. SECURITY & PRIVACY POLICY

We protect all digital assets, client data, and platforms using encryption, secured hosting, and two-factor authentication. We never share client data with third parties.

10. COMMUNICATION POLICY

All official communication will be via email or the preferred method agreed with the client. Important milestones and notices will be documented and confirmed in writing.

11. CLIENT EDUCATION & TRAINING POLICY

We offer training sessions for clients to help them understand how to use delivered websites, apps, or platforms effectively. Documentation and recorded guides may be provided.

12. PARTNER COLLABORATION POLICY

We work with other agencies, developers, and vendors transparently. All collaborators must adhere to Etech's standards of ethics, confidentiality, and professionalism.

13. REFUND & DISPUTE RESOLUTION POLICY

In case of dissatisfaction or contract disputes, we initiate a review process. If resolution isn't achieved, clients may request partial refunds where applicable, within 30 days of delivery.

14. PORTFOLIO DISPLAY POLICY

Etech reserves the right to showcase completed projects in our portfolio. Clients can opt-out by submitting a written request during the agreement stage.

15. DIGITAL RIGHTS POLICY

We do not use pirated software, unauthorized stock materials, or illegal digital resources in any client project. Compliance is part of our value.

16. SERVICE SUSPENSION POLICY

Etech may suspend ongoing services if:

• Payments are overdue by 20+ days
• There's evidence of breach of contract
• Client violates cybersecurity protocols

17. SCOPE CLARIFICATION POLICY

Before any work begins, a detailed project scope is shared. Any misunderstanding after kickoff must be addressed through scheduled clarification meetings.

18. THIRD-PARTY SERVICE POLICY

If a project depends on third-party tools (e.g., hosting providers, APIs), Etech will coordinate setup and integration but is not responsible for their long-term uptime or cost changes.

19. RELIGIOUS & CULTURAL RESPECT POLICY

We work with clients from all faiths and backgrounds. We respect holidays, practices, and cultural preferences during service delivery and meetings. Our communication remains inclusive and respectful at all times.

20. LONG-TERM RELATIONSHIP & RETAINER POLICY

We offer monthly/quarterly retainer packages for clients who wish to engage us for continuous updates, security monitoring, or digital marketing. These relationships receive priority support and flexible terms.