Portfolio Details
Take a closer look at how we empower businesses with custom IT solutions that work.
Project information
- Category: Full-stack Web Development
- Client: Nakuru SmartBizCompany
- Project date: 01 March, 2020
- Project URL: www.smartbizkenya.co.ke
Responsive E-commerce & Booking Platform
Etech developed a comprehensive e-commerce solution for SmartBiz Company that integrated online sales, inventory management, and customer relationship management into a single platform. The system features:
- Mobile-responsive design with 98% Google Lighthouse score
- Seamless M-Pesa payment integration with real-time notifications
- Automated inventory synchronization across 3 warehouse locations
- Custom CRM with customer behavior analytics
- Multi-vendor marketplace capabilities
The platform increased SmartBiz's online sales by 240% within the first 6 months and reduced inventory discrepancies by 85%. Our solution included comprehensive staff training and ongoing technical support.
Project Challenges & Solutions
Challenge: Legacy System Integration
The client had an existing inventory management system that needed to be integrated without business disruption.
Solution: API Gateway Architecture
We developed a middleware API layer that synchronized data between the old and new systems during transition, allowing gradual migration over 3 months with zero downtime.
Challenge: Payment Failures
Initial M-Pesa integration had a 15% transaction failure rate due to network issues.
Solution: Robust Transaction Handling
Implemented a queuing system with automatic retries and manual reconciliation tools, reducing failures to 0.8% and providing full transaction transparency.
Key Results
Client Testimonial
Etech transformed our business operations completely. Their platform not only increased our sales but gave us valuable insights into customer behavior we never had before. The team's attention to detail and post-launch support has been exceptional.
